Right of withdrawal
Cancellation Policy
Consumers have a fourteen-day right of withdrawal.
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Ziza Denmark Aps, Hustedvej 3, 7830 Vinderup, Denmark, info@ziza-baby.com, Telephone: +45 2873 2713) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or to Ontaro GmbH (Emil-Hoffmann-Str. 15, 50996 Cologne, Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary to check the nature, characteristics and functioning of the goods.
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Sample Withdrawal Form (If you wish to withdraw from the contract, please fill out this form and send it back.) – To Ziza Denmark Aps, Hustedvej 3, 7830 Vinderup, Denmark, info@ziza-baby.com – I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only for notification on paper) – Date |
At Ziza Baby, we want you to be completely satisfied with your purchases. However, if you are not satisfied with one of our products or if a problem arises, please contact us.
Refunds
Once we have checked the returned items, the refund will be made via the original payment method. Please note that processing can take up to 10 working days.
Our Goal:
We want to offer you the best shopping experience and are always striving to solve your concerns in a straightforward and satisfactory manner. Do not hesitate to contact us!
Your Ziza Team
