Right of withdrawal
Cancellation policy
Consumers have a fourteen-day right of withdrawal.
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise the right to cancel, you must inform us (Ziza Denmark Aps, Hustedvej 3, 7830 Vinderup, Denmark, [email protected], phone: +45 2873 2713) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us or to Ontaro GmbH (Emil-Hoffmann-Str. 15, 50996 Cologne, Germany) immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
|
Sample withdrawal form (If you wish to cancel the contract, please fill out this form and send it back to us). - An Ziza Denmark Aps, Hustedvej 3, 7830 Vinderup, Denmark, [email protected] - I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only for notification on paper) - Date |
At Ziza Baby, we want you to be completely satisfied with your purchases. However, if you are not satisfied with any of our products or have a problem, please contact us.
Refunds
As soon as we have checked the returned items, the refund will be made via the original payment method. Please note that processing can take up to 10 working days.
Our goal:
We want to offer you the best shopping experience and always endeavor to resolve your concerns in an uncomplicated and satisfactory manner. Do not hesitate to contact us!
Your ZizaTeam
